Privacy Policy
Welcome to Silk & Dew Clinic. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with us, whether online or in person.
By using our services, you agree to the terms outlined in this Privacy Policy.
Who We Are
Silk & Dew Clinic specialises in aesthetic and skincare treatments. Our registered address is:
[Insert Address]
For inquiries about your data, please contact:
Email: [email protected]
Phone: [Insert Phone Number]
What Data We Collect
We may collect and process the following types of personal information:
Personal Identification Information
- Name
- Date of birth
- Contact information (email, phone number, address)
Health Information
- Medical history and skincare concerns
- Treatment preferences and outcomes
Transaction Data
- Payment details
- Purchase history
Technical Data
- IP address
- Browser type and version
- Device and operating system
- Website usage data through cookies and similar technologies
How We Use Your Data
We use your personal data for the following purposes:
- Service Provision: To deliver skincare consultations and treatments.
- Appointment Management: To schedule, confirm, and remind you of bookings.
- Customer Support: To respond to inquiries and provide assistance.
- Marketing: To send you newsletters, promotional offers, and updates about our services (with your explicit consent).
- Compliance: To adhere to legal obligations, such as maintaining treatment records.
Legal Basis for Processing Your Data
We process your data under the following legal bases:
- Consent: For marketing communications and optional services.
- Contractual Necessity: To provide the services you have requested.
- Legal Obligation: To comply with relevant laws and regulations.
- Legitimate Interests: To improve our services and protect against fraud.
How We Share Your Data
We do not sell or share your data with third parties for marketing purposes. However, we may share your data in the following circumstances:
- Service Providers: With third-party platforms for appointment scheduling, payment processing, or email marketing (e.g., Stripe, Mailchimp).
- Legal Obligations: When required to do so by law or regulatory authorities.
How We Protect Your Data
We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:
- Encrypted databases and secure servers.
- Role-based access controls.
- Regular system updates and vulnerability checks.
Your Rights
You have the following rights under data protection laws:
- Access: Request a copy of your personal data.
- Correction: Rectify inaccurate or incomplete data.
- Erasure: Request deletion of your data (subject to legal obligations).
- Restriction: Limit how your data is processed.
- Portability: Receive your data in a commonly used format.
- Objection: Object to data processing for direct marketing or other purposes.
To exercise your rights, contact us at [email protected].
Cookies and Tracking
Our website uses cookies to enhance your browsing experience and collect analytics data.
- Essential Cookies: Necessary for website functionality.
- Analytical Cookies: To track website usage and improve user experience.
For more information, read our [Cookie Policy].
Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law.
- Treatment records: Kept for 6 years after your last visit.
- Marketing data: Retained until you withdraw consent.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of third parties. Please review their privacy policies before submitting data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Contact Us
For any questions or concerns about this Privacy Policy, please contact:
Email: [email protected]
Phone: [Insert Phone Number]
